Shipping & Returns
You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within 2 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (2 to 3 business days), and the time it takes your bank to process our refund request (3-5 business days).
If you need to return an item, simply email us at [email protected]
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
NOTE FOR FREE SHIPPING ITEMS
PLEASE NOT THAT ANY RETURN WITHOUT OUR MISTAKE WE WILL DEDUCT ORIGINAL SHIPPING COST WE PAY FOR YOUR PACKAGE
SHIPPING TO PRISONS
We deliver to penitentiaries (Prison/Jail), but we strongly suggest you contact the prison first to confirm that they accept deliveries and to note any special regulations the prison might have. We suggest you must confirm these before place an order.
1: Does this Prison accept hardcover books?
2: What is the limit of book an inmate can get (There is a limit of book for each inmate)
The label on the outside of the packages will indicate only address, Online Islamic Book name, and return address. Special labels or instructions to the packages can't be attached to the package. Gifts can't be sent anonymously to inmates; the sender's billing address will appear on the order invoice.
Because inmates cannot sign for deliveries, packages must be sent via U.S. Mail. There is no way for customers to request a specific shipper.
If Possible, to avoid delivery problems, you might consider having the items shipped to you and then shipping them to the penitentiary via U.S. Mail.
FOR INTERNATIONAL ORDERS : PLEASE NOTE THAT ALL INTERNATIONAL ORDERS, CUSTOMER IS RESPONSIBLE FOR ALL KIND OF TAXES,IMPORT DUTY,CUSTOM'S FEES ETC
RETURN SHIPPING ADDRESS
ONLINE ISLAMIC BOOK
37 JERRYS AVE